Bilingual Mobile Expert: Sales & Service Leader

T-MOBILE USA, Inc.; Aurora (CO); Sur place; USD 62 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Paid parental leave

Tuition assistance

Résumé du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will work with new systems and a product roadmap to resolve customer pain points, collaborating with Customer Service and Engineering teams to ensure a one-stop resolution. Training will be continuously provided for ongoing growth.

Qualifications

• High School Diploma or GED required.
• Retail experience: 12+ months as Neighborhood Mobile Expert preferred.
• Care roles: Elite Expert, Account Care preferred; Elite Expert, Technical Care preferred.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become a SME in T-Mobile topics.
• Uses digital tools in interactions and onboarding.
• Collaborates to foster a sales-and-service oriented culture.

Connaissances

Customer service

Communication

Critical thinking

Multitasking

Product knowledge

Sales

Task management

Teamwork

Troubleshooting

Formation

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Description du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will work with new systems and a product roadmap to resolve customer pain points, collaborating with Customer Service and Engineering teams to ensure a one-stop resolution. Training will be continuously provided for ongoing growth.