Bilingual Senior Mobile Expert - Elite Care & Tech

T-MOBILE USA, Inc.; East Brunswick Township (NJ); Sur place; USD 66 000 - 80 000; Plein temps

Avantages offerts par ce poste

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Family leave

Discounts: mobile service

Résumé du poste

T-Mobile USA, Inc. is hiring a Sr Mobile Expert, Bilingual for our company-owned Experience stores. You will deliver best-in-class customer service while leveraging retail expertise to solve customer needs, from research to resolution, in a collaborative, store-wide environment.

The role includes new systems and tools, ongoing training, and a product roadmap designed for these locations, enabling you to grow within a team that rewards achievement and customer-focused results.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months as Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Connaissances

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Formation

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Description du poste

T-Mobile USA, Inc. is hiring a Sr Mobile Expert, Bilingual for our company-owned Experience stores. You will deliver best-in-class customer service while leveraging retail expertise to solve customer needs, from research to resolution, in a collaborative, store-wide environment.

The role includes new systems and tools, ongoing training, and a product roadmap designed for these locations, enabling you to grow within a team that rewards achievement and customer-focused results.