Bilingual Senior Mobile Expert — Elevate Sales & Service

tmobile; New York (NY); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores.

You will handle research-to-resolution workflows, work with Engineering and Customer Service peers, and participate in a curated training program to grow as an SME for T-Mobile products and processes. The role emphasizes the use of new systems and tools, a team-based culture, and a focus on delivering the best sales and service experiences in a customer’s lifetime.

Qualifications

• High School Diploma or GED required.
• Retail experience preferred (12+ months).
• Bilingual fluency in English and Spanish or Creole required.
• Excellent communication and customer service skills.
• Ability to multitask and troubleshoot.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Bilingual English/Spanish or Creole

Education

High School Diploma/GED

Retail Experience (12+ mos)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Tools

In-store systems

Digital tools

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores.

You will handle research-to-resolution workflows, work with Engineering and Customer Service peers, and participate in a curated training program to grow as an SME for T-Mobile products and processes. The role emphasizes the use of new systems and tools, a team-based culture, and a focus on delivering the best sales and service experiences in a customer’s lifetime.