Bilingual Mobile Expert: Elevate Customer Experience

tmobile; New York (NY); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to research, resolve, and guide customers, while contributing to a roadmap built for these locations.

This role includes specialist training and ongoing development to maximize expertise and growth. As part of a team, you will help attract new customers and provide top-tier service to existing ones, delivering the BEST

Qualifications

• High School Diploma or GED required.
• Retail experience (12+ months) preferred.
• Care: Elite Expert, Account Care or Technical Care experience preferred.

Responsibilities

• Sells appropriate products, features and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to research, resolve, and guide customers, while contributing to a roadmap built for these locations.

This role includes specialist training and ongoing development to maximize expertise and growth. As part of a team, you will help attract new customers and provide top-tier service to existing ones, delivering the BEST