Senior Bilingual Mobile Expert — Customer-First Tech Pro

T-Mobile US Inc.; Hanover (MD); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health benefits

Stock grants

401(k) plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring Sr Mobile Expert, Bilingual in our company-owned Experience stores. You will sell products, resolve customer issues, and collaborate with Customer Service and Engineering to deliver best-in-class service and sales experiences.

You must be fluent in English and Spanish, have a High School Diploma or GED, and enjoy training and growth in a team-driven culture with comprehensive benefits and competitive pay.

Qualifications

• High School Diploma/GED is required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Bilingual English/Spanish

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Sr Mobile Expert, Bilingual in our company-owned Experience stores. You will sell products, resolve customer issues, and collaborate with Customer Service and Engineering to deliver best-in-class service and sales experiences.

You must be fluent in English and Spanish, have a High School Diploma or GED, and enjoy training and growth in a team-driven culture with comprehensive benefits and competitive pay.