Bilingual Senior Mobile Expert

T-Mobile US Inc.; Fairfax (VA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Tuition assistance

401(k) and stock grants

Paid time off

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a Senior Mobile Expert, Bilingual, to bring sales expertise and a customer-first approach to our Experience Stores.

You'll help customers explore the latest technology, resolve challenges, and deliver exceptional service with personalized solutions. You’ll work with teammates to reach store goals, participate in ongoing training, and grow with a company that rewards performance with competitive pay and broad benefits.

Qualifications

• High school diploma or GED.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and explain solutions.
• Customer service and problem-solving skills.
• Ability to learn new technology and adapt to customer needs.
• Ability to manage multiple priorities in a retail environment.

Responsibilities

• Recommend products and services based on customer needs.
• Resolve questions and technical challenges using advanced systems and digital tools.
• Build knowledge of T-Mobile products through training.
• Collaborate with teammates to achieve store goals.

Skills

Sales experience

Customer service

Interpersonal skills

Tech interest

Learn new technology

Team collaboration

Education

High school diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Senior Mobile Expert, Bilingual, to bring sales expertise and a customer-first approach to our Experience Stores.

You'll help customers explore the latest technology, resolve challenges, and deliver exceptional service with personalized solutions. You’ll work with teammates to reach store goals, participate in ongoing training, and grow with a company that rewards performance with competitive pay and broad benefits.