Bilingual Senior Mobile Expert - Customer Growth

T-MOBILE USA, Inc.; Lawrence (MA); Sur place; USD 66 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) and employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Mobile service discounts

Home internet discounts

Transit programs

Résumé du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise. You will work with in-store teams and engineering to resolve customer needs, using new tools and training designed for these locations.

The role emphasizes bilingual communication, product knowledge, and a commitment to outstanding service, with comprehensive benefits and stock grant opportunities for eligible employees.

Qualifications

• High School Diploma or GED required.
• Experience in retail or care environments preferred.
• Strong communication and problem-solving skills.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build a culture of sales and service.

Connaissances

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Formation

High School Diploma/GED

Description du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise. You will work with in-store teams and engineering to resolve customer needs, using new tools and training designed for these locations.

The role emphasizes bilingual communication, product knowledge, and a commitment to outstanding service, with comprehensive benefits and stock grant opportunities for eligible employees.