Senior Benefit Programs Specialist – Eligibility & QC

Virginia Department of Social Services; United States; In loco; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

The Virginia Department of Social Services is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control reviews across public assistance programs. The role requires independence within established guidelines, handling complex cases, mentoring colleagues and participating in planning, outreach and reporting to support program integrity.

Candidates will explain programs to clients, maintain case records, and collaborate with partners while

Competenze

• Knowledge of applicable laws, codes, policies related to public assistance.
• Ability to determine eligibility and conduct interviews.
• Experience with data collection, reporting and policy interpretation.

Mansioni

• Contacts vendors for services and ensures payments to allow for the restoration or continuation of services.
• Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports;
• Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach;
• Reviews cases for correctness, identifies errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee;
• Provides statistical data and other information to support budget requests; interviews clients who provide questionable or fraudulent statements and information and determines program eligibility;
• Documents data and information gathered and compares findings with established guidelines of program eligibility;
• Prepares reports regarding quality control and makes recommendations to the supervisor;
• Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed;
• Carries a caseload of clients receiving public assistance that involve complex issues;
• Serves as a resource to staff and the public concerning public assistance programs and eligibility;
• Answers questions related to policies and procedures; and
• Maintains records, prepares reports, and submits summaries and information as required.

Conoscenze

Public assistance knowledge

Interviewing techniques

Computer skills

Communication skills

Data analysis

Strumenti

Office software

Descrizione del lavoro

The Virginia Department of Social Services is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control reviews across public assistance programs. The role requires independence within established guidelines, handling complex cases, mentoring colleagues and participating in planning, outreach and reporting to support program integrity.

Candidates will explain programs to clients, maintain case records, and collaborate with partners while