Senior Benefit Programs Specialist

Commonwealth of VA Careers; Suffolk (VA); On-site; USD 57,000 - 89,000; Full time

Job summary

Commonwealth of VA Careers in Suffolk, VA is seeking a Benefits Programs Specialist III. Under limited supervision, you will perform case management and lead a team to determine eligibility for multiple benefit programs administered by the Social Services Department.

You will interview applicants, explain programs, assist with forms, verify information, and maintain confidential records. You will mentor peers and participate in disaster-related assignments as needed.

Qualifications

• High School Diploma or equivalent or related experience.
• Bachelor's degree in Human Services with five to seven years of social services experience preferred, including interviewing and counseling.

Responsibilities

• Determine eligibility for multiple benefit programs.
• Interview applicants and explain program options.
• Mentor co-workers and act as Team Leader; support team goals.
• Maintain case files and records; perform routine administrative tasks.
• Ensure completeness of required actions and participate in training.

Skills

Case management

Team leadership

Interviewing

Fraud detection

Data entry

Customer service

Education

High School Diploma

Bachelor's degree in Human Services

Tools

Microsoft Office

Computer data entry

Job description

Commonwealth of VA Careers in Suffolk, VA is seeking a Benefits Programs Specialist III. Under limited supervision, you will perform case management and lead a team to determine eligibility for multiple benefit programs administered by the Social Services Department.

You will interview applicants, explain programs, assist with forms, verify information, and maintain confidential records. You will mentor peers and participate in disaster-related assignments as needed.