Benefit Programs Lead: Eligibility & Case Management

Virginia-Department-of-Social-Service; Suffolk (VA); On-site; USD 52,000 - 70,000; Full time

Job summary

Virginia Department of Social Services in Suffolk, VA seeks a Benefits Programs Specialist III to perform case management and mentor other staff. The role involves interviewing applicants, explaining programs, assisting with forms, and determining eligibility for multiple benefit programs.

The incumbent will verify information, detect fraud, and support team-focused service delivery to improve client outcomes.

Qualifications

• High School Diploma or equivalent, work experience in human services program eligibility or case management work; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Bachelor's degree in the Human Service field with five to seven years of experience involving social services program work including interviewing and counseling; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Responsibilities

• Completes various mathematical calculations. Determines amount and type of assistance clients may be eligible or ineligible to receive.
• Receives and responds to inquiries providing information on multiple benefit programs. Refers inquiries to appropriate personnel.
• Performs routine administrative tasks for the department. Composes and types correspondence and forms. Plans and organizes caseload. Establishes priorities. Schedules appointments.
• Utilizes various computer data entry and file maintenance programs to retrieve files and other information required to determine eligibility for assistance.
• Researches files and records to obtain data for inclusion in periodic reviews of clients' eligibility status and/or re-evaluation of applicants through appeals process.
• Identifies instances of fraud. Makes appropriate referrals and contacts.
• Maintains a variety of confidential records and files.
• Participates in and supports the self-directed team concept. Meets with team members to maximize communication regarding all aspects of the work setting including customer service, policies, goals, and related objectives. Acts as a Team Leader.

Skills

Case management

Team leadership

Interviewing

Customer service

Data entry

Education

High School Diploma or equivalent

Bachelor's degree in Human Services

Job description

Virginia Department of Social Services in Suffolk, VA seeks a Benefits Programs Specialist III to perform case management and mentor other staff. The role involves interviewing applicants, explaining programs, assisting with forms, and determining eligibility for multiple benefit programs.

The incumbent will verify information, detect fraud, and support team-focused service delivery to improve client outcomes.