Senior Public Benefit Programs Specialist

Shenandoah County Social Services; Woodstock (VA); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Shenandoah County Social Services is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations for public assistance programs and to conduct quality control reviews of cases. The role requires independent work within established guidelines, with guidance from a supervisor for the most complex situations.

The incumbent will handle complex caseloads, participate in planning activities, and support staff through training and cross-functional collaboration.

Qualifications

• High School Diploma with additional related work experience in benefit programs.
• Ability to apply public assistance program knowledge and eligibility rules.
• Willingness to learn and apply complex policies and procedures.

Responsibilities

• Contacts vendors for services and ensures payments to restore or continue services.
• Monitors program efficacy and prepares reports (seasonal, quarterly, yearly).
• Reviews cases for correctness and supports quality control initiatives.

Skills

Computer skills

Education

High School Diploma

Job description

Shenandoah County Social Services is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations for public assistance programs and to conduct quality control reviews of cases. The role requires independent work within established guidelines, with guidance from a supervisor for the most complex situations.

The incumbent will handle complex caseloads, participate in planning activities, and support staff through training and cross-functional collaboration.