Benefit Programs Lead: Case Management & Eligibility

Virginia Department of Social Services; Suffolk (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Virginia Department of Social Services in Suffolk, VA is seeking a Benefit Programs Specialist III to perform case management and lead a team to determine eligibility for multiple assistance programs.

You will interview applicants, explain programs, assist with forms, verify information, detect fraud, maintain records, and mentor staff while supporting a customer-focused unit. This role requires strong communication and analytical skills to serve diverse clients and partner agencies.

Qualifications

• High School Diploma or equivalent, work experience in human services program eligibility or case management work; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Bachelor's degree in Human Services with related experience preferred; five to seven years of experience in social services program work including interviewing and counseling

Responsibilities

• Completes various mathematical calculations. Determines amount and type of assistance clients may be eligible or ineligible to receive.
• Receives and responds to inquiries providing information on multiple benefit programs. Refers inquiries to appropriate personnel.
• Performs routine administrative tasks for the department. Composes and types correspondence and forms. Plans and organizes caseload. Establishes priorities. Schedules appointments.
• Utilizes computer data entry and file maintenance programs to retrieve files and other information required to determine eligibility for assistance. Performs eligibility entry duties.
• Researches files and records to obtain data for periodic reviews of clients' eligibility status and/or re-evaluation of applicants through appeals process.
• Identifies instances of fraud. Makes appropriate referrals and contacts.
• Maintains confidential records and files.
• Mentors team members and serves as a resource within the unit.

Skills

Case management

Team leadership

Interviewing

Fraud detection

Customer service

Communication

Education

High School Diploma

Bachelor's degree in Human Services

Tools

Various computer software

Job description

The Virginia Department of Social Services in Suffolk, VA is seeking a Benefit Programs Specialist III to perform case management and lead a team to determine eligibility for multiple assistance programs.

You will interview applicants, explain programs, assist with forms, verify information, detect fraud, maintain records, and mentor staff while supporting a customer-focused unit. This role requires strong communication and analytical skills to serve diverse clients and partner agencies.