Senior Benefit Programs Case Manager & Team Lead

Virginia-Department-of-Social-Service; Suffolk (VA); On-site; USD 57,000 - 89,000; Full time

Job summary

The Virginia Department of Social Services in Suffolk, VA is seeking a Benefit Programs Specialist III to perform case management and lead team members in assessing eligibility for multiple benefit programs. The role includes interviewing applicants, gathering data, and guiding them through the employment services process.

You will mentor staff, ensure compliance, and coordinate with state agencies. A high school diploma is required, with a preferred bachelor's in human services and 5–7 years of

Qualifications

• High School Diploma or equivalent; experience in human services program eligibility or case management.
• Bachelor's degree in a Human Services field with 5–7 years of related experience.

Responsibilities

• Interview applicants and determine eligibility for assistance and Employment Services.
• Develop plans of participation and monitor participants' job-search efforts.
• Refer and place eligible participants in non-subsidized employment with employers.
• Identify fraud and report to appropriate personnel; respond to inquiries about programs.
• Perform routine administrative tasks and manage caseload priorities.
• Coordinate with team members to improve customer service and operations.

Skills

Interviewing

Team leadership

Case management

Customer service

Fraud detection

Education

High School Diploma or equivalent

Bachelor's degree in Human Services

Job description

The Virginia Department of Social Services in Suffolk, VA is seeking a Benefit Programs Specialist III to perform case management and lead team members in assessing eligibility for multiple benefit programs. The role includes interviewing applicants, gathering data, and guiding them through the employment services process.

You will mentor staff, ensure compliance, and coordinate with state agencies. A high school diploma is required, with a preferred bachelor's in human services and 5–7 years of