Senior Benefit Programs Specialist

Virginia Department of Social Services; Suffolk (VA); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

The Virginia Department of Social Services in Suffolk, VA is seeking a Benefit Programs Specialist III to perform case management and lead a team in determining eligibility for multiple benefit programs.

Responsibilities include interviewing applicants, explaining programs, assisting with forms, verifying information, detecting fraud, maintaining records, and mentoring coworkers while coordinating with the Benefit Programs Supervisor.

Formación

• High School diploma or equivalent; relevant work in human services or case management.
• Preferred: Bachelor's degree with 5–7 years' social services experience.
• Ability to work with diverse populations and handle sensitive information.

Responsabilidades

• Completes mathematical calculations to determine assistance eligibility.
• Responds to inquiries and provides information on benefit programs.
• Performs routine clerical tasks and organizes caseloads; schedules appointments.
• Utilizes computer systems to retrieve records and determine eligibility for assistance.
• Researches files for periodic reviews of eligibility status and appeals processes.
• Identifies fraud and refers cases as needed.
• Mentors co-workers and supports team as a Team Leader.
• Reviews cases with supervisor and assists subordinates in difficult cases.
• Ensures training on new policies and procedures; participates in external trainings.

Conocimientos

Case management

Team leadership

Interviewing

Fraud detection

Documentation & reporting

Customer service

Policy interpretation

Attention to detail

Educación

High School Diploma or equivalent

Bachelor's degree in Human Services or related field

Descripción del empleo

The Virginia Department of Social Services in Suffolk, VA is seeking a Benefit Programs Specialist III to perform case management and lead a team in determining eligibility for multiple benefit programs.

Responsibilities include interviewing applicants, explaining programs, assisting with forms, verifying information, detecting fraud, maintaining records, and mentoring coworkers while coordinating with the Benefit Programs Supervisor.