Senior Benefit Programs Specialist

Virginia-Department-of-Social-Service; Virginia; On-site; USD 55,000 - 75,000; Full time

Job summary

Virginia Department of Social Services is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control across public assistance programs. The role requires in-depth knowledge of applicable laws and strong interviewing and analytical skills.

You will work independently following established guidelines, with supervision only for complex cases. The position emphasizes serving as a resource on program eligibility, maintaining records, and contributing

Qualifications

• Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs.
• Strong interviewing and data collection skills to determine eligibility.
• Ability to communicate effectively and diplomatically with a broad spectrum of individuals.

Responsibilities

• Reviews cases for correctness and determines if errors are with the section or a staff member.
• Conducts initial and ongoing eligibility determinations requiring advanced program knowledge.
• Provides data and reports to support program operations and budgets.
• Explains programs and recipients’ rights and responsibilities to applicants and completes follow-up as needed.
• Maintains records and prepares summaries as required.

Skills

Public assistance knowledge

Interviewing techniques

Communication skills

Data analysis

Policy interpretation

Tools

Office software

Job description

Virginia Department of Social Services is seeking a Benefit Programs Specialist III to perform advanced eligibility determinations and quality control across public assistance programs. The role requires in-depth knowledge of applicable laws and strong interviewing and analytical skills.

You will work independently following established guidelines, with supervision only for complex cases. The position emphasizes serving as a resource on program eligibility, maintaining records, and contributing