Senior Banking Sales & Service Specialist

First Citizens Bank

High Point (NC)

On-site

USD 32,000 - 52,000

Full time

2 days ago

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Job summary

First Citizens Bank in High Point, NC is seeking a Senior Sales & Service Representative to support sales and service delivery in the branch and build banking relationships through proactive outreach and excellent customer service. The role balances transaction processing with a sales mindset, handling deposits, payments, and digital access products while identifying opportunities for referrals to bank partners.

Strong communication and adaptability are essential.

Qualifications

Minimum education: high school diploma or GED with 1 year in sales or customer service; or 6 months in a First Citizens customer support role; or completion of a First Citizens career development program.
Preferred: Bachelor's degree.

Responsibilities

Sales: achieve individual/team financial, production and relationship targets through proactive outreach.
Service: deliver high-quality customer service and satisfy transaction needs.
Operations: comply with bank policies, manage deposits and related commitments, and support efficiency.
Engage in cross-functional collaboration to generate referrals and CRA opportunities.
Maintain effective communication and adapt to changing priorities in a branch setting.