Senior Banking Sales & Service Specialist

First Citizens Bank; Greensboro (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

First Citizens Bank is seeking a Senior Sales & Service Representative to support sales and service delivery in the Greensboro branch. You will build and expand banking relationships through proactive customer outreach and handling deposits, payments, and digital access products while referring opportunities to bank partners.

The role emphasizes customer service, transaction processing, and adapting to branch needs in a fast-paced environment.

Qualifications

• Minimum education and experience: High School Diploma or GED and 1 year in sales or customer service; or 6 months in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Preferred: Bachelor's Degree.

Responsibilities

• Sales - achieve individual or team financial, production and relationship results aligned with metrics and goals.
• Service Standards - foster partnerships to deliver value to customers and colleagues; identify sales or referral opportunities.
• Operations and Administration - comply with regulations and policies; ensure operational efficiency and accuracy in transactions.

Skills

Communication

Transaction Processing

Branch Banking Operations

Productive Relationships

Customer Service

Sales Outreach

Education

High School Diploma or GED

Bachelor's Degree

Job description

First Citizens Bank is seeking a Senior Sales & Service Representative to support sales and service delivery in the Greensboro branch. You will build and expand banking relationships through proactive customer outreach and handling deposits, payments, and digital access products while referring opportunities to bank partners.

The role emphasizes customer service, transaction processing, and adapting to branch needs in a fast-paced environment.