Senior Banking Sales & Service Specialist

First Citizens; Washington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

First Citizens Bank is seeking a Senior Sales & Service Representative to support branch sales and service delivery. You will build and expand banking relationships through proactive outreach, handling deposits, payment solutions and digital access products, while identifying opportunities for the bank partner.

The role emphasizes adaptability, strong communication, and teamwork to deliver customer service in both transactional and sales contexts, with daily outreach and cross-functional

Qualifications

• High School Diploma or GED with 1+ years in sales or customer service (or successful completion of First Citizens career development program).
• Bachelor's degree is preferred.
• Valid driver's license; frequent driving to other offices/customers; company car not provided.

Responsibilities

• Engage with customers, prospects and referral sources through proactive outreach.
• Identify sales or referral opportunities and drive cross-selling of bank products.
• Ensure regulatory compliance and maintain accurate departmental processes and documentation.

Skills

Structured sales process

Financial literacy

Retail banking products

Relationship building

Customer service

Customer communication

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

First Citizens Bank is seeking a Senior Sales & Service Representative to support branch sales and service delivery. You will build and expand banking relationships through proactive outreach, handling deposits, payment solutions and digital access products, while identifying opportunities for the bank partner.

The role emphasizes adaptability, strong communication, and teamwork to deliver customer service in both transactional and sales contexts, with daily outreach and cross-functional