Bank Branch Sales & Service Specialist

First Citizens Bank; Marshall (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

First Citizens Bank in North Carolina is hiring a Sales and Service Representative to handle customer transactions and service requests in-branch. You will actively engage customers and educate them on bank capabilities, tools, and resources, and refer sales opportunities to the appropriate bank partner.

The role emphasizes communication, customer service, adaptability, teamwork, and flexibility to balance multiple tasks while delivering accurate, timely service.

Qualifications

• High School Diploma or GED and 6 months in customer service.
• Preferred Area of Experience: Sales or banking.
• Knowledge of retail banking products and services.

Responsibilities

• Service Standards: foster partnerships and identify sales opportunities. Listen, ask questions, and address customer needs.
• Operations and Administration: comply with regulations and bank policies to manage risks and maintain accuracy.
• Transactions: process deposits/withdrawals and support branch operations.
• Build productive relationships and ensure efficient branch performance.

Skills

Communication

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank in North Carolina is hiring a Sales and Service Representative to handle customer transactions and service requests in-branch. You will actively engage customers and educate them on bank capabilities, tools, and resources, and refer sales opportunities to the appropriate bank partner.

The role emphasizes communication, customer service, adaptability, teamwork, and flexibility to balance multiple tasks while delivering accurate, timely service.