Senior Banking Sales & Service Specialist

First Citizens Bank; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank in Durham, NC is hiring a Senior Sales & Service Representative to support branch sales and service delivery. You will build relationships, handle deposits and payment solutions, and refer opportunities to bank partners while adapting to evolving customer needs.

You will engage customers with proactive outreach, deliver exceptional service, and collaborate with cross-functional teams to drive growth and CRA opportunities for the community.

Qualifications

• Minimum Education: High School Diploma or GED with 1 year sales or customer service experience; or 6 months in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Preferred Education: Bachelor's Degree
• Preferred Experience: Telephone sales

Responsibilities

• Sales: achieve individual or team financial, production and relationship goals aligned with community needs and bank commitments.
• Service Standards: build partnerships, uncover sales opportunities, ask insightful questions to address needs, and follow bank initiatives.
• Operations and Administration: comply with regulations and policies, complete required training, manage deposits and ensure operational efficiency.

Skills

Influence

Sales Outreach

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Bachelor's Degree

Job description

First Citizens Bank in Durham, NC is hiring a Senior Sales & Service Representative to support branch sales and service delivery. You will build relationships, handle deposits and payment solutions, and refer opportunities to bank partners while adapting to evolving customer needs.

You will engage customers with proactive outreach, deliver exceptional service, and collaborate with cross-functional teams to drive growth and CRA opportunities for the community.