Senior Banking Sales & Service Specialist

First Citizens Bank; Candler (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

First Citizens Bank is seeking a Senior Sales & Service Representative to support branch sales and service delivery, building relationships through proactive outreach and handling deposits, payments, and digital access products. The role blends transaction processing with sales and requires strong communication and customer service skills.

You will adapt quickly, work with a collaborative team, and refer opportunities to bank partners while engaging with the community to drive business growth.

Qualifications

• High School Diploma or GED and 1 year sales or customer service experience.
• Or 6 months of experience in a customer support role at First Citizens Bank.
• Or participation in a First Citizens career development program.
• Preferred: Bachelor's Degree.

Responsibilities

• Sales: achieve individual or team financial, production and relationship results.
• Engage with customers, prospects and referral sources through proactive outreach.
• Represent the Bank in the community by attending events to generate business and CRA opportunities.
• Foster partnerships to address customer needs and provide relevant financial guidance.
• Compliance: follow regulations and bank policies; manage risk in personal interactions and transactions.

Skills

Influence

Sales outreach

Communication

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking a Senior Sales & Service Representative to support branch sales and service delivery, building relationships through proactive outreach and handling deposits, payments, and digital access products. The role blends transaction processing with sales and requires strong communication and customer service skills.

You will adapt quickly, work with a collaborative team, and refer opportunities to bank partners while engaging with the community to drive business growth.