Senior Branch Sales & Service Specialist

First Citizens; Greenwood (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

First Citizens Bank seeking a Senior Sales & Service Representative to support branch sales and service delivery, building banking relationships through proactive outreach and assisting with deposits, payments and digital access products.

The role combines transaction processing with sales activities, requiring strong customer service, adaptability, and teamwork to meet branch goals and identify opportunities for the bank in the community.

Qualifications

• High School Diploma or GED with 1 year of Sales or customer service experience; or 6 months in a First Citizens customer support role; or participation in a First Citizens career development program.
• Bachelor's Degree preferred.
• Telephone sales; Banking industry experience; High-volume customer service; Cash handling and transactions.

Responsibilities

• Sales: achieve individual/team financial, production and relationship results; engage customers and referral sources.
• Service Standards: build collaborative partnerships; uncover sales/referral opportunities; address customer needs.
• Operations and Administration: comply with regulations and policies; complete required training; manage office duties for efficiency.

Skills

Structured sales process

Financial literacy

Retail banking products

Branch operations

Productive relationships

Sales outreach

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Job description

First Citizens Bank seeking a Senior Sales & Service Representative to support branch sales and service delivery, building banking relationships through proactive outreach and assisting with deposits, payments and digital access products.

The role combines transaction processing with sales activities, requiring strong customer service, adaptability, and teamwork to meet branch goals and identify opportunities for the bank in the community.