Senior Banking Operations & Client Service Manager

City National Bank; Wilmington (DE); Vor Ort; USD 65.000 - 104.000; Vollzeit

Benefits dieser Stelle

Comprehensive healthcare coverage

Generous 401(k) company matching

Tuition reimbursement and training

Time away benefits

Fertility and health programs

Career mobility support

Diversity and inclusion programs

Zusammenfassung

City National Bank in Wilmington, DE seeks a Sales Ops Service Manager to service Relationship Manager/Banking Advisor clients and relieve them of account operations. You will handle deposits, wires, and account activity, while resolving inquiries and identifying cross-sell opportunities.

Maintain compliance and risk controls across daily servicing tasks. The role emphasizes customer service excellence, cross-functional collaboration, and adherence to bank policies.

Qualifikationen

• Bachelor's degree or equivalent required.
• Minimum 5 years in client service, banking operations or related support.
• Extensive knowledge of deposits, cash management and related banking services.
• Strong interpersonal, verbal and written communication skills.

Aufgaben

• Serve as primary liaison between client and bank units to ensure satisfactory resolution of requests.
• Resolve inquiries/complaints and cross-sell a broad range of bank services.
• Review deposits, approve transfers, and manage wires within authority.
• Maintain up-to-date knowledge of account activity and risk controls.
• Assist with KYCs, disclosures, and ongoing client communications.
• Support relationship managers and ensure accurate and timely servicing.

Kenntnisse

Bachelor's Degree

Client service

Banking operations

Bank products

Ausbildung

Bachelor's Degree

Jobbeschreibung

City National Bank in Wilmington, DE seeks a Sales Ops Service Manager to service Relationship Manager/Banking Advisor clients and relieve them of account operations. You will handle deposits, wires, and account activity, while resolving inquiries and identifying cross-sell opportunities.

Maintain compliance and risk controls across daily servicing tasks. The role emphasizes customer service excellence, cross-functional collaboration, and adherence to bank policies.