Senior AWS Connect Engineer

ASM Research, An Accenture Federal Services Company; Dover (DE); On-site; USD 115,000 - 240,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks an AWS Connect Developer to design, implement, and maintain cloud-based contact center solutions using Amazon Connect, Lambda, DynamoDB, API Gateway, and Terraform.

You will build IVR flows, Python functions, and secured integrations, while automating deployments with GitLab CI/CD to ensure reliable, scalable operations for mission-critical contact centers.

Qualifications

• A bachelor’s degree is required.
• 8–15 years of IT experience with 3–4 years in cloud engineering.
• Associate-level cloud certification required under the assigned standard job title.
• Hands-on experience with Amazon Connect configuration and administration.
• Proficiency in Python-based AWS Lambda and RESTful API integrations.
• Experience with DynamoDB data modeling, Terraform infrastructure provisioning, and GitLab CI/CD workflows.
• U.S. citizenship is required.

Responsibilities

• Design and maintain Amazon Connect contact flows and IVR paths.
• Develop Python-based AWS Lambda functions and RESTful API integrations.
• Design DynamoDB tables with efficient key schemas and indexes.
• Build secure RESTful integrations using API Gateway and Lambda.
• Provision and maintain cloud infrastructure with Terraform and GitLab CI/CD.
• Implement least-privilege permissions and secure integration boundaries.
• Troubleshoot routing, latency, and availability issues; improve reliability.

Skills

Cloud engineering

U.S. citizenship

Problem solving

Communication

Education

Bachelor's degree

Associate-level cloud certification (AWS/Azure/OCI/Google Cloud)

Tools

Amazon Connect

Python

AWS Lambda

DynamoDB

API Gateway

Terraform

GitLab CI/CD

Job description

ASM Research, an Accenture Federal Services Company, seeks an AWS Connect Developer to design, implement, and maintain cloud-based contact center solutions using Amazon Connect, Lambda, DynamoDB, API Gateway, and Terraform.

You will build IVR flows, Python functions, and secured integrations, while automating deployments with GitLab CI/CD to ensure reliable, scalable operations for mission-critical contact centers.