AWS Connect Engineer: Contact Center & Integrations

vTech Solution; Vermont; Hybrid; USD 110,000 - 140,000; Full time

Job summary

vTech Solution seeks an experienced AWS Connect Specialist to design, implement, and optimize Amazon Connect contact center solutions, integrations, reporting, and support operations in a hybrid work environment.

You will design and manage Amazon Connect contact flows, routing, and user configurations, build dashboards and KPI tracking, and integrate with CRM systems alongside AWS services like Lambda, DynamoDB, S3, and Lex.

Qualifications

• 3+ years of hands-on experience with Amazon Connect and AWS cloud services.
• Hands-on experience with Amazon Connect CCaaS.
• Experience with AWS CI/CD for deploying and customizing AWS Connect.
• Bachelor's degree in a related field or equivalent experience.

Responsibilities

• Design and manage Amazon Connect contact flows, routing, and user configurations.
• Build reporting, dashboards, KPI tracking, and outbound campaigns.
• Integrate AWS Connect with CRM systems and AWS services (Lambda, Lex, DynamoDB, S3).
• Troubleshoot issues, improve system performance, and support enhancements.
• Ensure security, compliance, and change management processes are followed.

Skills

Amazon Connect

AWS Lambda

DynamoDB

S3

Lex

KPI reporting

CI/CD

Security & compliance

Stakeholder comms

Education

Bachelor's degree in related field

Job description

vTech Solution seeks an experienced AWS Connect Specialist to design, implement, and optimize Amazon Connect contact center solutions, integrations, reporting, and support operations in a hybrid work environment.

You will design and manage Amazon Connect contact flows, routing, and user configurations, build dashboards and KPI tracking, and integrate with CRM systems alongside AWS services like Lambda, DynamoDB, S3, and Lex.