AWS Connect Specialist & Cloud Automation Engineer

ASM Research, An Accenture Federal Services Company

Salt Lake City (UT)

On-site

USD 115,000 - 240,000

Full time

13 days ago

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Job summary

ASM Research, An Accenture Federal Services Company, seeks an AWS Connect Developer to design, implement, and maintain cloud-based contact center solutions using Amazon Connect and integrated AWS serverless services. You will develop IVR flows, Python-based functions, and secure API integrations that connect customer interactions with enterprise applications and data stores.

The role automates infrastructure provisioning with Terraform and GitLab CI/CD to enable repeatable deployments across

Qualifications

A bachelor’s degree is required.
8–15 years IT experience with 3–4 years cloud engineering.
Associate-level cloud certification required.
Hands-on Amazon Connect configuration and administration experience.
Python-based Lambda functions and RESTful APIs experience.
DynamoDB data modeling, Terraform, and GitLab CI/CD experience.
U.S. citizenship is required.

Responsibilities

Design and maintain Amazon Connect contact flows, including IVR and routing paths.
Develop Python-based AWS Lambda functions to extend contact center capabilities.
Design and optimize DynamoDB tables and indexes for efficient data access.
Build secure RESTful integrations using API Gateway and Lambda.
Provision and maintain cloud infrastructure with Terraform and manage GitLab CI/CD workflows.
Implement least-privilege permissions and secure integration boundaries.
Troubleshoot routing, latency, and availability using CloudWatch metrics.
Document flow logic, integration contracts, deployment procedures, and provide mentorship.