Senior AV Technical Lead - Events & Operations

Encore; Fort Snelling Unorganized Territory (MN); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore is seeking a Sr. Technical Lead to bridge technical leadership and specialist work for events at a hotel/convention center in Minnesota. The role focuses on pre/post-event coordination, equipment operation, and exceptional client service.

The candidate should have 2+ years of field experience in the specialty area, 2-3 years in customer service or hospitality, and a valid driver’s license. Training and certification requirements must be met within 60 days of start.

Qualifications

• Bachelor’s Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Ability to interact professionally with a diverse workforce and senior management.
• A valid driver’s license is required for team members operating Company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Operates and maintains advanced audiovisual equipment with setup, operation, and breakdown.
• Troubleshoots technical issues and resolves problems quickly.
• Provides excellent customer service and maintains client relationships.
• Mentors junior staff and fosters technical leadership and skill development.
• Supervises and directs other technicians during events.
• Assists with equipment security, storage, and maintenance; conducts inventory forecasting.

Skills

Field experience

Customer service

Driver's license

Education

Bachelor’s Degree preferred

Job description

Encore is seeking a Sr. Technical Lead to bridge technical leadership and specialist work for events at a hotel/convention center in Minnesota. The role focuses on pre/post-event coordination, equipment operation, and exceptional client service.

The candidate should have 2+ years of field experience in the specialty area, 2-3 years in customer service or hospitality, and a valid driver’s license. Training and certification requirements must be met within 60 days of start.