Senior AV Technical Lead - Live Event Systems

Encore; Orlando (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Benefits options

Inclusive culture

Job summary

Encore is seeking a Sr. Technical Lead to bridge technical leadership and specialist roles in a hotel/convention center environment. The role emphasizes onsite equipment operation, event supervision, and high-level customer service across hotel clients and internal teams.

The position requires 2+ years in the field, 2-3 years in customer service or hospitality, and a valid driver's license. External candidates must meet training/certification timelines, with internal paths available through

Qualifications

• Bachelor’s Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Ability to interact professionally with a diverse workforce, customer base and senior level management.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Skills

Customer service

Hospitality

Communication

Team collaboration

Education

Bachelor’s Degree preferred

Job description

Encore is seeking a Sr. Technical Lead to bridge technical leadership and specialist roles in a hotel/convention center environment. The role emphasizes onsite equipment operation, event supervision, and high-level customer service across hotel clients and internal teams.

The position requires 2+ years in the field, 2-3 years in customer service or hospitality, and a valid driver's license. External candidates must meet training/certification timelines, with internal paths available through