Senior AV Technical Lead - Event Solutions

Encore; Miami (FL); Vor Ort; USD 26.000 - 34.000; Vollzeit

Zusammenfassung

Encore seeks a Sr. Technical Lead to bridge technical lead and specialist roles for hotel/convention center events in Miami, FL. The role emphasizes hands-on equipment operation, client service, and staff mentorship during pre-, during-, and post-event activities.

Responsibilities include overseeing AV setup, troubleshooting, training junior staff, supervising on-site teams, and maintaining equipment. A Bachelor's degree is preferred, with 2+ years in field experience and strong hospitality

Qualifikationen

• Bachelor's degree preferred.
• 2+ years field experience required.
• 2-3 years customer service or hospitality preferred.
• Must meet training/certifications within 60 days.
• Valid driver's license may be required.
• Able to lift 50 lbs.

Aufgaben

• Equipment Operation: setup, operation, and breakdown of advanced audiovisual equipment.
• Troubleshoot issues and resolve problems quickly.
• Provide excellent customer service and maintain client relationships.
• Mentor and coach technical and operations staff.
• Supervise technicians during events and ensure safety.

Kenntnisse

Field experience

Customer service

Hospitality

Professionalism

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

Encore seeks a Sr. Technical Lead to bridge technical lead and specialist roles for hotel/convention center events in Miami, FL. The role emphasizes hands-on equipment operation, client service, and staff mentorship during pre-, during-, and post-event activities.

Responsibilities include overseeing AV setup, troubleshooting, training junior staff, supervising on-site teams, and maintaining equipment. A Bachelor's degree is preferred, with 2+ years in field experience and strong hospitality