Senior AV Lead — Live Event Engineer & Team Mentor

Encore; Saint Paul (MN); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore in Saint Paul, MN is seeking a Sr. Technical Lead to bridge the gap between technical lead and technical specialist. You will ensure flawless event execution, supervise technicians, and mentor staff within a hotel/convention center environment.

Role requires strong customer service, hospitality experience, and the ability to work irregular hours, including weekends and holidays. A valid driver’s license and ability to lift 50 lbs are needed.

Qualifications

• Bachelor’s Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Operates and troubleshoots advanced audiovisual equipment during events.
• Provides excellent service and maintains positive relationships with clients.
• Mentors and coaches technical, sales, and operations team members.
• Supervises and directs other technicians during events.
• Assists with equipment security, storage, transport, and maintenance.

Skills

Customer service

Hospitality

Communication

Education

Bachelor’s Degree preferred

Job description

Encore in Saint Paul, MN is seeking a Sr. Technical Lead to bridge the gap between technical lead and technical specialist. You will ensure flawless event execution, supervise technicians, and mentor staff within a hotel/convention center environment.

Role requires strong customer service, hospitality experience, and the ability to work irregular hours, including weekends and holidays. A valid driver’s license and ability to lift 50 lbs are needed.