Senior AV Technical Lead - Live Events

Encore; San Francisco (CA); On-site; USD 37,000 - 41,000; Full time

Job summary

Encore is seeking a Sr. Technical Lead for hotel/convention center events in San Francisco. The role bridges technical lead and specialist, reporting to an Operations Manager or DIR/DET.

Duties include operation, troubleshooting, and safety compliance for high-end AV gear, plus coaching peers and overseeing on-site technicians. You will collaborate with hotel clients to ensure top-tier service, manage pre/post event activities, and help forecast equipment needs while maintaining security and

Qualifications

• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• Bachelor’s Degree is preferred.

Responsibilities

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.

Skills

Field experience

Customer service

Hospitality experience

Communication

Safety procedures

Education

Bachelor’s degree

Job description

Encore is seeking a Sr. Technical Lead for hotel/convention center events in San Francisco. The role bridges technical lead and specialist, reporting to an Operations Manager or DIR/DET.

Duties include operation, troubleshooting, and safety compliance for high-end AV gear, plus coaching peers and overseeing on-site technicians. You will collaborate with hotel clients to ensure top-tier service, manage pre/post event activities, and help forecast equipment needs while maintaining security and