Senior AV Tech Lead - Elevate Live Event Experiences

Encore; Vail (CO); On-site; USD 37,000 - 45,000; Full time

Job summary

Encore seeks a Senior Technical Lead to bridge technical leadership and specialist roles, supporting mid-tier general sessions and assisting with larger events on-site at hotel/conference venues. The role reports to an Operations Manager and requires strong AV operations, safety compliance, and client relationship focus.

The position emphasizes team leadership, training, and high-quality customer service, with responsibility for equipment setup, troubleshooting, and event supervision.

Qualifications

• Bachelor’s Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Skills

Customer service

Hospitality

Team leadership

Education

Bachelor's Degree

Job description

Encore seeks a Senior Technical Lead to bridge technical leadership and specialist roles, supporting mid-tier general sessions and assisting with larger events on-site at hotel/conference venues. The role reports to an Operations Manager and requires strong AV operations, safety compliance, and client relationship focus.

The position emphasizes team leadership, training, and high-quality customer service, with responsibility for equipment setup, troubleshooting, and event supervision.