Senior AV & Events Technical Lead

Encore; Coral Gables (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore Sr. Technical Lead is a mid-tier operator bridging technical lead and specialist, reporting to an Operations Manager or equivalent. The role focuses on small general sessions and assisting with larger events, coordinating with teams to ensure seamless execution.

The position requires prior field experience, strong customer service skills, and the ability to mentor others while maintaining safety and equipment standards at hotel and venue sites.

Qualifications

• Bachelor's Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Must be able to lift 50 lbs.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Skills

Customer service

Hospitality

Driver's license

Education

Bachelor's degree preferred

Job description

Encore Sr. Technical Lead is a mid-tier operator bridging technical lead and specialist, reporting to an Operations Manager or equivalent. The role focuses on small general sessions and assisting with larger events, coordinating with teams to ensure seamless execution.

The position requires prior field experience, strong customer service skills, and the ability to mentor others while maintaining safety and equipment standards at hotel and venue sites.