Senior AV Operations Lead for Events

Encore; Atlanta (GA); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations with a focus on customer service and staff development at our Atlanta-area venues. You will directly lead the technical team to ensure smooth event experiences and efficient operations, partnering with venue management to meet client expectations.

Ideal candidates will have 3–5 years in hospitality or events, strong AV skills, and a proven ability to train and mentor technicians while upholding Encore’s standards for safety and

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 year of audio-visual experience is required.
• External applicants must meet training and certifications within 60 days of start date.
• Internal applicants must meet training requirements per Encore’s program.

Responsibilities

• Organizes daily floor activities to ensure timely setup, refresh and removal of equipment.
• Directs technicians' workflow and suggests operational efficiencies to venue management.
• Updates flowsheets and ensures accurate documentation.
• Provides excellent service and maintains client relationships on site.
• Trains technicians on floor activities and Encore standards.
• Oversees setup, operation, and breakdown of AV equipment and safety protocols.

Skills

Customer service

Hospitality

Audio-visual

Technical knowledge

Problem solving

Team leadership

Driver's license

Education

Bachelor's degree

Job description

Encore is seeking an Operations Supervisor to lead floor operations with a focus on customer service and staff development at our Atlanta-area venues. You will directly lead the technical team to ensure smooth event experiences and efficient operations, partnering with venue management to meet client expectations.

Ideal candidates will have 3–5 years in hospitality or events, strong AV skills, and a proven ability to train and mentor technicians while upholding Encore’s standards for safety and