Event Operations Lead – AV & Guest Experience

Encore; Puerto Rico; On-site; USD 26,000 - 34,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations with emphasis on customer service and staff development in a hotel/convention center setting in the United States. The role includes directing technicians, ensuring equipment readiness, and maintaining service standards across events.

Ideal candidates have 3-5 years of hospitality and AV experience, with a Bachelor’s degree preferred. A valid driver's license may be required and physical requirements include lifting up to 50

Qualifications

• Bachelor’s degree preferred.
• 3-5 years customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• Internal/External training and certification requirements must be met within 60 days of start date.

Responsibilities

• Organizes daily floor activities to set up, refresh and remove equipment.
• Directs workflow of technicians and suggests operational efficiencies.
• Provides excellent customer service and upholds Encore standards.
• Trains technicians on floor activities and Encore service standards.
• Leads setup, operation and breakdown of audiovisual equipment and ensures security of gear.

Skills

Customer service

Team leadership

Problem solving

Communication

Education

Bachelor’s degree preferred

Tools

AV equipment

Job description

Encore is seeking an Operations Supervisor to lead floor operations with emphasis on customer service and staff development in a hotel/convention center setting in the United States. The role includes directing technicians, ensuring equipment readiness, and maintaining service standards across events.

Ideal candidates have 3-5 years of hospitality and AV experience, with a Bachelor’s degree preferred. A valid driver's license may be required and physical requirements include lifting up to 50