Event Operations Lead – AV & Guest Experience

Hargrove, Inc.; Puerto Rico; On-site; USD 26,000 - 34,000; Full time

Job summary

Encore Global is seeking an Operations Supervisor to lead floor operations, supervise the technical team, and support onsite operations. The role focuses on customer service, staff development, and event execution, reporting to the location management.

The position involves coordinating with client venues, ensuring equipment is set up and functioning, and guiding technicians through standard procedures and safety protocols.

Qualifications

• Knowledge of technical theory and best practices.
• Advanced problem-solving skills demonstrated in past roles.
• Experience leading workflow and coordinating teams.

Responsibilities

• Organizes daily floor activities for timely setup and removal of equipment.
• Directs technicians and suggests operational improvements to management.
• Ensures flowsheets are updated accurately and communications are coordinated.
• Attends venue meetings and coordinates with internal teams on events.

Skills

Knowledge of technical theory

Advanced problem-solving

Experience leading workflow

Driver's license

Education

Bachelor’s degree (preferred)

Job description

Encore Global is seeking an Operations Supervisor to lead floor operations, supervise the technical team, and support onsite operations. The role focuses on customer service, staff development, and event execution, reporting to the location management.

The position involves coordinating with client venues, ensuring equipment is set up and functioning, and guiding technicians through standard procedures and safety protocols.