Senior AV Event Operations Lead

Encore Global; Phoenix (AZ); On-site; USD 39,000 - 51,000; Full time

Job summary

Encore Global in Phoenix, AZ is seeking an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership, and development. You will directly lead the technical team to ensure smooth event setups and high client satisfaction. The role requires 3–5 years of customer service or hospitality experience and 3–5 years of audio-visual experience.

A Bachelor’s degree is preferred. External candidates must complete all required training within 60 days.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• External applicants must complete training and certifications within 60 days of start date.

Responsibilities

• Organize the daily floor activities to ensure timely setup, refresh and removal of equipment.
• Direct workflow of technicians and suggest operational efficiencies to venue management and Workforce.
• Ensure flowsheets are updated and properly completed.
• Establish coordinated communications for the management of events.
• Attend venue meetings as needed (e.g., daily banquet event order meetings, pre and post conferences).

Skills

Customer service

Hospitality

Audiovisual experience

Education

Bachelor's degree

Job description

Encore Global in Phoenix, AZ is seeking an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership, and development. You will directly lead the technical team to ensure smooth event setups and high client satisfaction. The role requires 3–5 years of customer service or hospitality experience and 3–5 years of audio-visual experience.

A Bachelor’s degree is preferred. External candidates must complete all required training within 60 days.