Event Operations Lead — AV & Guest Experience

Encore; Marco Island (FL); On-site; USD 29,000 - 37,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service and staff development. You will directly guide the technical team to ensure operational efficiencies and guest satisfaction, and participate in on-site administration to support Encore’s service standards.

The role requires 3–5 years in customer service or hospitality and 3–5 years in AV experience, with a preferred bachelor’s degree.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years customer service or hospitality experience preferred.
• 3–5 years of audio-visual experience required.
• Knowledge of technical theory and advanced problem-solving skills.
• Experience leading workflow and team members.
• Must have a valid driver’s license for roles operating Company vehicles.

Responsibilities

• Organizes daily floor activities to ensure timely setup, refresh, and removal of equipment.
• Directs technicians on workflow and advises management on operational efficiencies.
• Ensures flowsheets are updated and properly completed.
• Establishes coordinated communications for event management.
• Attends venue meetings as needed.

Skills

Customer service

AV experience

Team leadership

Problem solving

Technical theory

Driver's license

Education

Bachelor’s degree

Job description

Encore is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service and staff development. You will directly guide the technical team to ensure operational efficiencies and guest satisfaction, and participate in on-site administration to support Encore’s service standards.

The role requires 3–5 years in customer service or hospitality and 3–5 years in AV experience, with a preferred bachelor’s degree.