Senior AV Event Lead — Hospitality Tech & Service

Encore; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Encore is seeking a Technical Lead to manage on-site audiovisual systems in hospitality environments across the Phoenix area. You will supervise setup, troubleshooting, and breakdown, ensuring flawless guest experiences and adherence to safety standards.

You will mentor junior technicians, coordinate with hotel staff and clients, and optimize event workflows using Encore systems. The role requires 2–3+ years of AV experience and a valid driver’s license, with flexibility for irregular hours and

Qualifications

• 2-3+ years of customer service or hospitality experience.
• 2-3+ years of audio-visual experience required.
• Valid driver's license required for vehicle operation.

Responsibilities

• Setup, operation, and breakdown of AV equipment.
• Troubleshoot technical issues and resolve problems quickly.
• Maintain safety and security of equipment.
• Provide excellent on-site customer service and client relations.

Skills

Customer service

Hospitality

Audio-visual

Driver's license

Education

High school diploma

Associate's degree

Tools

Encore systems

Job description

Encore is seeking a Technical Lead to manage on-site audiovisual systems in hospitality environments across the Phoenix area. You will supervise setup, troubleshooting, and breakdown, ensuring flawless guest experiences and adherence to safety standards.

You will mentor junior technicians, coordinate with hotel staff and clients, and optimize event workflows using Encore systems. The role requires 2–3+ years of AV experience and a valid driver’s license, with flexibility for irregular hours and