Senior AV & Conference Systems Lead

Waveguide LLC; Bothell (WA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Parental Leave

Holiday Time Off

Flexible Spending Accounts (FSAs)

Job summary

Waveguide leads the integration of AV, IT, and acoustics design and operations for meetings and events in Bothell, WA. The Lead Technology Advocate oversees the daily operation and support of conferencing systems in a fast-paced environment.

The role emphasizes testing, maintenance, and customer-focused service while coordinating with internal staff to ensure seamless meetings and events. Strong communication and hands-on AV expertise are essential.

Qualifications

• Three to five years audiovisual technology management experience.
• Three to five years AV and presentation technologies experience.
• Three to five years customer service experience.

Responsibilities

• Oversees testing, maintenance, asset management, operation, and tear down of AV and videoconference equipment.
• Provides best effort assistance to fulfill any audiovisual requirements.
• Maintains monthly report with room usage data and upcoming maintenance scopes.
• Maintains process for creating trouble tickets and asset management logs.
• Handles videoconference support including setup, training, troubleshooting, and escalation follow-through.
• Educates end users on presentation technologies.

Skills

AV tech management

Customer service

Presentation tech

Education

High School diploma

Tools

Microsoft Office

Job description

Waveguide leads the integration of AV, IT, and acoustics design and operations for meetings and events in Bothell, WA. The Lead Technology Advocate oversees the daily operation and support of conferencing systems in a fast-paced environment.

The role emphasizes testing, maintenance, and customer-focused service while coordinating with internal staff to ensure seamless meetings and events. Strong communication and hands-on AV expertise are essential.