Senior Associate, Sales Strategy & Customer Experience

Chris Baily; New York (NY); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC is seeking a Front Office Strategy Consulting - Sales Strategy Senior Associate in the United States. You will specialize in customer-focused strategies, design customer journey maps, and guide clients on improving experience and growth.

You’ll work within the Management Consulting practice to build client connections, manage teams, and translate data into actionable recommendations. The role emphasizes delivering high-quality solutions, navigating ambiguity, and maintaining professional

Qualifications

• Bachelor's degree is required.
• 3+ years of experience in strategy or management consulting.
• Experience with customer-centric and journey-mapping methodologies.

Responsibilities

• Analyze client needs to develop customer-centric solutions and improve experience.
• Design customer journey maps for seamless, personalized experiences.
• Utilize customer data management to drive satisfaction and loyalty.
• Conduct journey analyses to identify improvement opportunities.
• Implement engagement strategies to boost retention and advocacy.
• Manage sales funnel processes to optimize acquisition and conversion.
• Collaborate with teams to develop and execute CX strategies.
• Interpret data to inform insights and recommendations for client projects.
• Uphold professional standards in client interactions.
• Navigate complex situations to deliver quality solutions and build client relationships.

Skills

Analytical thinking

Business process improvement

Customer experience strategy

Customer journey analysis

Client relationship management

Data interpretation

Learning agility

Education

Bachelor's degree

Job description

PwC is seeking a Front Office Strategy Consulting - Sales Strategy Senior Associate in the United States. You will specialize in customer-focused strategies, design customer journey maps, and guide clients on improving experience and growth.

You’ll work within the Management Consulting practice to build client connections, manage teams, and translate data into actionable recommendations. The role emphasizes delivering high-quality solutions, navigating ambiguity, and maintaining professional