Sales Strategy & Customer Experience Senior Associate

PwC; Los Angeles (CA); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid holidays

Paid vacation

Job summary

PwC in Los Angeles is seeking a Front Office Strategy Consulting - Sales Strategy Senior Associate to deliver customer-centric consulting focused on customer experience and growth. You will analyze client needs, design journeys, and guide data-informed recommendations to drive loyalty and advocacy.

The role emphasizes building client relationships, managing teams, and navigating complex situations while maintaining professional standards and leveraging diverse methodologies.

Qualifications

• At least a Bachelor's degree.
• At least 3 years of experience.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience
• Designing customer journey maps to create seamless and personalized experiences
• Utilizing customer data management techniques to drive customer satisfaction and loyalty
• Conducting customer journey analysis to identify opportunities for improvement
• Implementing customer engagement strategies to boost customer retention and advocacy
• Managing sales funnel processes to optimize customer acquisition and conversion
• Collaborating with teams to develop and execute customer experience strategies
• Interpreting data to inform insights and recommendations for client projects
• Upholding professional and technical standards in all client interactions
• Navigating complex situations to deliver quality solutions and build client relationships

Education

Bachelor's degree

Job description

PwC in Los Angeles is seeking a Front Office Strategy Consulting - Sales Strategy Senior Associate to deliver customer-centric consulting focused on customer experience and growth. You will analyze client needs, design journeys, and guide data-informed recommendations to drive loyalty and advocacy.

The role emphasizes building client relationships, managing teams, and navigating complex situations while maintaining professional standards and leveraging diverse methodologies.