Senior Associate, Customer Experience & Growth Strategy

PwC; Rosemont (IL); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Job summary

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in the United States (Rosemont, IL area) to help clients enhance customer experiences and drive loyalty. You will work within our Advisory practice, guiding growth and competitive advantage through customer-centric strategies and data-driven insights.

In this role you will analyze customer journeys, design CX programs, and collaborate with teams to improve revenue and outcomes.

Qualifications

• MBA in progress or completed.
• At least 3 years of experience.
• Eligible if in final year of MBA at application time.

Responsibilities

• Analyze customer journey data to identify opportunities for enhancing customer experiences.
• Design customer-centric strategies that align with business objectives and drive loyalty.
• Manage customer data systems to optimize information security and accessibility.
• Conduct trend analysis to inform strategic decisions and improve customer satisfaction.
• Collaborate with teams to develop and implement customer experience strategies.
• Utilize analytical thinking to break down complex customer data and derive actionable insights.
• Develop customer relations initiatives to foster long-term engagement and retention.
• Lead customer experience design projects to improve service delivery and client outcomes.
• Support client engagements by providing insights into customer behavior and preferences.
• Embrace change and adapt strategies to meet evolving market demands and customer needs.

Skills

Customer journey analysis

Customer experience design

Analytical thinking

Data management

Adaptability

Education

MBA

Job description

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in the United States (Rosemont, IL area) to help clients enhance customer experiences and drive loyalty. You will work within our Advisory practice, guiding growth and competitive advantage through customer-centric strategies and data-driven insights.

In this role you will analyze customer journeys, design CX programs, and collaborate with teams to improve revenue and outcomes.