Sales Strategy & Customer Experience Specialist

PwC; Boston (MA); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC is hiring for a Front Office Strategy Consulting - Sales Strategy Senior Associate in the Boston area. The role focuses on delivering customer-centric consulting, mapping customer journeys, and guiding clients to improve satisfaction and business growth.

You will analyze client needs, design journeys, manage data-driven insights, and support sales funnel optimization. The position emphasizes collaboration, ambiguity management, and delivering high-quality client solutions.

Qualifications

• Bachelor's degree is required.
• At least 3 years of experience in strategy consulting or related field.
• Experience with customer-centric strategies and initiatives is preferred.

Responsibilities

• Analyze client needs to develop customer-centric solutions that enhance customer experience.
• Design customer journey maps to create seamless and personalized experiences.
• Utilize customer data management techniques to drive customer satisfaction and loyalty.
• Conduct customer journey analysis to identify opportunities for improvement; implement engagement strategies to boost retention.
• Manage sales funnel processes to optimize customer acquisition and conversion.
• Collaborate with teams to develop and execute customer experience strategies.
• Interpret data to inform insights and recommendations for client projects.
• Uphold professional and technical standards in all client interactions.
• Navigate complex situations to deliver quality solutions and build client relationships.

Skills

Customer journey mapping

Customer experience strategy

Data interpretation

Client relationship management

Analytical thinking

Business process improvement

Education

Bachelor's degree

Job description

PwC is hiring for a Front Office Strategy Consulting - Sales Strategy Senior Associate in the Boston area. The role focuses on delivering customer-centric consulting, mapping customer journeys, and guiding clients to improve satisfaction and business growth.

You will analyze client needs, design journeys, manage data-driven insights, and support sales funnel optimization. The position emphasizes collaboration, ambiguity management, and delivering high-quality client solutions.