Senior Associate, Customer Experience & Growth Strategy

PwC; Houston (TX); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Holiday pay

Vacation

Sick leave (personal & family)

Job summary

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in the United States (Houston area) to help clients improve customer experiences and loyalty. You will work within the Advisory practice to drive growth, profitability, and competitive advantage through data-driven customer insights and strategy.

You will guide engagements, mentor colleagues, and advance your professional skills in a dynamic environment.

Qualifications

• MBA degree: currently pursuing or completed.
• 3+ years of professional experience.
• Final-year MBA applicants may apply.

Responsibilities

• Analyzing customer journey data to identify opportunities for enhancing customer experiences
• Designing customer-centric strategies that align with business objectives and drive loyalty
• Managing customer data systems to optimize information security and accessibility
• Conducting trend analysis to inform strategic decisions and improve customer satisfaction
• Collaborating with teams to develop and implement customer experience strategies
• Utilizing analytical thinking to break down complex customer data and derive actionable insights
• Developing customer relations initiatives to foster long-term engagement and retention
• Leading customer experience design projects to improve service delivery and client outcomes
• Supporting client engagements by providing insights into customer behavior and preferences
• Embracing change and adapting strategies to meet evolving market demands and customer needs

Skills

Customer experience design

Strategic thinking

Data analysis

Client relationship management

Education

Master of Business Administration

Job description

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in the United States (Houston area) to help clients improve customer experiences and loyalty. You will work within the Advisory practice to drive growth, profitability, and competitive advantage through data-driven customer insights and strategy.

You will guide engagements, mentor colleagues, and advance your professional skills in a dynamic environment.