Senior Associate, Customer Experience & Growth Consulting

PwC; Minneapolis (MN); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Holiday pay

Vacation

Sick leave

Job summary

PwC in the United States seeks an experienced Management Consulting - Sales, Service and Marketing Senior Associate to enhance customer experiences and drive loyalty. The role sits in Advisory, focusing on revenue, profitability, and customer outcomes through pricing, service design, and performance optimization.

You will analyze customer data, lead design projects, and mentor others while advancing your professional skills in a dynamic environment. Eligible for annual discretionary bonus.

Qualifications

• MBA or currently pursuing MBA in final year
• Minimum 3 years of experience
• Final year MBA candidates only apply at time of application

Responsibilities

• Analyze customer journey data to identify opportunities to enhance experiences
• Design customer-centric strategies aligned with business objectives and drive loyalty
• Manage customer data systems to optimize information security and accessibility
• Conduct trend analysis to inform strategic decisions and improve customer satisfaction
• Collaborate with teams to develop and implement customer experience strategies
• Use analytical thinking to break down complex customer data and derive actionable insights
• Develop customer relations initiatives to foster long-term engagement and retention
• Lead customer experience design projects to improve service delivery and client outcomes
• Support client engagements by providing insights into customer behavior and preferences
• Embrace change and adapt strategies to meet evolving market demands and customer needs

Skills

AI for efficiency

Customer experience design

Analytical thinking

Customer data management

Change management

Customer relationships

Education

Master of Business Administration

Tools

CRM systems

Job description

PwC in the United States seeks an experienced Management Consulting - Sales, Service and Marketing Senior Associate to enhance customer experiences and drive loyalty. The role sits in Advisory, focusing on revenue, profitability, and customer outcomes through pricing, service design, and performance optimization.

You will analyze customer data, lead design projects, and mentor others while advancing your professional skills in a dynamic environment. Eligible for annual discretionary bonus.