Senior Associate, Customer Experience & Growth Strategy

PwC; Dallas (TX); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate to help clients enhance customer experiences and loyalty. You will work within our Advisory practice to drive sustainable growth and competitive advantage in today’s dynamic market.

You will analyze customer journeys, design customer-centric strategies, and lead initiatives that improve revenue and customer outcomes. The role emphasizes collaboration, data-driven insights, and mentorship in a fast-paced

Qualifications

• MBA required or in final year of MBA program
• 3+ years of experience
• These client service Senior Associate positions are for MBA finalists at time of application

Responsibilities

• Analyze customer journey data to identify opportunities for improving experiences
• Design customer-centric strategies to drive loyalty and align with business objectives
• Manage customer data systems to optimize information security and accessibility
• Conduct trend analyses to support strategic decisions and customer satisfaction
• Collaborate with teams to implement customer experience strategies
• Use analytical thinking to derive actionable insights from customer data
• Develop customer relations initiatives to foster long-term engagement
• Lead CX design projects to improve service delivery and client outcomes
• Support engagements by providing insights into customer behavior and preferences
• Adapt strategies to evolving market demands and customer needs

Skills

Analytical thinking

Customer experience design

Customer data management

Change management

Education

MBA

Job description

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate to help clients enhance customer experiences and loyalty. You will work within our Advisory practice to drive sustainable growth and competitive advantage in today’s dynamic market.

You will analyze customer journeys, design customer-centric strategies, and lead initiatives that improve revenue and customer outcomes. The role emphasizes collaboration, data-driven insights, and mentorship in a fast-paced