Senior Associate - Customer Experience & Growth Strategy

PwC; Philadelphia (Philadelphia County); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical

Dental

401k

Paid time off

Job summary

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in the United States. You will engage with clients to enhance customer experiences and drive loyalty within our Advisory practice, guiding sustainable growth and competitive advantage.

Lead CX design projects, mentor others, and grow your personal brand while advancing technical skills. You will work within the Commercial & Service Excellence network to improve revenue, profitability, and customer outcomes

Qualifications

• MBA in progress or completed.
• 3+ years of experience.
• Final year MBA students may apply.

Responsibilities

• Analyze customer journey data to identify opportunities for enhancing experiences.
• Design customer-centric strategies to drive loyalty and align with business objectives.
• Manage customer data systems to optimize information security and accessibility.
• Conduct trend analysis to inform strategic decisions and improve satisfaction.
• Collaborate with teams to develop and implement customer experience strategies.
• Apply analytical thinking to break down customer data and derive insights.
• Develop customer relations initiatives to foster long-term engagement.
• Lead CX design projects to improve service delivery and outcomes.
• Support client engagements with insights into customer behavior and preferences.
• Adapt strategies to meet evolving market demands and customer needs.

Skills

AI in CX

CX design

Data analysis

Change management

Client engagement

Education

Master of Business Administration (MBA)

Job description

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in the United States. You will engage with clients to enhance customer experiences and drive loyalty within our Advisory practice, guiding sustainable growth and competitive advantage.

Lead CX design projects, mentor others, and grow your personal brand while advancing technical skills. You will work within the Commercial & Service Excellence network to improve revenue, profitability, and customer outcomes