Front Office Strategy Senior Associate: Customer Experience

PwC; Boston (MA); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Holiday pay

Vacation

Sick leave

Job summary

PwC in the United States is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics to analyze client needs, develop customer-centric solutions, and guide growth through enhanced customer experiences.

You will map journeys, analyze data, segment customers, and collaborate with teams to improve satisfaction, loyalty, and business outcomes while building your leadership and technical skills.

Qualifications

• Bachelor’s degree required.
• 3+ years of experience required.
• Preference for study fields: Computer Engineering, InfoSec, CS, IT, MIS, Computer Applications.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that improve experience and drive growth.
• Designing customer journey maps for seamless, personalized experiences.
• Utilizing customer data management techniques to inform insights and recommendations.
• Conducting journey analysis to identify touchpoints and opportunities.
• Implementing customer segmentation to tailor experiences and increase engagement.
• Managing customer satisfaction surveys to inform design improvements.
• Developing customer value propositions aligned with business objectives.
• Collaborating with teams to optimize processes and customer service management.
• Leveraging trend analysis to anticipate needs and guide strategy.
• Guiding teams in executing customer experience strategies to hit KPIs.

Skills

Analytical thinking

Business process improvement

Customer data management

Customer engagement

Customer experience design

Education

Bachelor's degree

Job description

PwC in the United States is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics to analyze client needs, develop customer-centric solutions, and guide growth through enhanced customer experiences.

You will map journeys, analyze data, segment customers, and collaborate with teams to improve satisfaction, loyalty, and business outcomes while building your leadership and technical skills.