Senior Associate, Customer Experience & Growth Strategy

PwC; Washington (District of Columbia); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Job summary

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in Washington, DC, to elevate customer experiences and loyalty. You will guide clients to sustainable growth, mentor teammates, and strengthen your professional brand within Advisory.

You will work on pricing, service design, and performance optimization to develop customer-centric strategies, understanding needs and behaviors to drive outcomes.

Qualifications

• MBA degree (current or completed).
• Minimum 3 years of experience.
• Final-year MBA candidate at time of application.

Responsibilities

• Analyzing customer journey data to identify opportunities for enhancing customer experiences

Skills

Customer experience

Data analytics

Strategic thinking

Leadership

Adaptability

Education

MBA

Job description

PwC is seeking a Management Consulting - Sales, Service and Marketing - Senior Associate in Washington, DC, to elevate customer experiences and loyalty. You will guide clients to sustainable growth, mentor teammates, and strengthen your professional brand within Advisory.

You will work on pricing, service design, and performance optimization to develop customer-centric strategies, understanding needs and behaviors to drive outcomes.